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TMDA Troubleshooting
``TMDA is a spam reduction system; its use requires
occasional intervention of common sense.''
-- Drew Raines
If you encounter problems with running TMDA, please exhaust the
following checklist first before reporting them or asking for
assistance on the appropriate TMDA mailing list.
Please don't ask for free advice about TMDA if you haven't done
this. Third-party commercial support is
available for people who don't have time to read and follow
instructions.
- Make sure you have read the documentation, particularly those
documents referenced under the Configuration section.
- Upgrade to the latest release if you
aren't running it already and see if the problem disappears, which is
likely given the rate at which TMDA is being developed.
- Unless you are installing TMDA for the first time, make sure you
are caught up with the UPGRADE file which comes with the
distribution.
- Read the FAQ
to make sure your question has not already been
answered.
- For delivery problems, check your
LOGFILE_DEBUG
file for errors, or if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE.
- For delivery problems/questions, also make sure
LOGFILE_INCOMING is defined. Include
the relevant snippets from this logfile when posting your question to the mailing lists.
- Consider browsing and/or searching the
mailing list archive
for similar questions which have been asked in the past.
If after all of this your problem is still not resolved, you should
inquire on one of the mailing lists instead of contacting me
directly. Make sure to include all the information mentioned in
"Reporting Bugs" even if you aren't reporting a bug.
tmda-users is the preferred forum for general
discussion and user-support. Questions regarding installation,
configuration and use should be sent here.
tmda-workers is where the TMDA developers hang out.
Discussion of technical details and development takes place here, and this is also
where bug reports and new feature requests should be sent.
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